Terms of sale

1. Applicability of General Terms and Conditions
1.1 These general terms and conditions apply to all offers and quotations from, agreements with, supplies and services of the B&B.
Deviating clauses, agreements or arrangements only apply if and insofar as they have been confirmed in writing by the B&B. Verbal agreements and/or promises made by employees of the B&B are valid only if confirmed in writing by authorised employees of the B&B.

1.2 The B&B reserves the right to make changes to these general terms and conditions of sale, or to temporarily or permanently close the website or the online booking section, without prior notice or compensation. Therefore, we invite you to consult them regularly.

1.3 These general terms and conditions apply exclusively to legal relationships between the B&B and Customers, on the one hand, and, on the other, exclusively between the B&B and companies or respectively persons acting in the exercise of their profession.

2. Definitions

For the rest of this document, the terms below have the following meanings:

• “Receipt Confirmation” means e-mail sent by info@royalswans.be to the Customer to inform him that his reservation has been taken into account, including a summary of his reservation
• “Reservation Confirmation”: dematerialised document summarising the characteristics of the services reserved by the Customer on the site www.royalswans.be
  The “B&B” means the Bed and Breakfast Royal Swans, with which the Customer has entered into a contract
• Payment of the reservation amount by the Customer means that the Customer accepts the reservation confirmation, and this has the effect of binding him contractually to the booked B&B.
• “Customer” means natural person who has the legal capacity to commit to these terms and conditions and acts exclusively for his personal needs.
• “Sales conditions of the reserved rate”: the valid price on the date selected by the Customer for a room category with or without an option, linked to the payment and cancellation conditions
• “Reservation Request”: reservation request for rooms in B&B Royal Swans made by the Customer on the website royalswans.be.
• “Website” means electronic service operated by Royal Swans on the internet and accessible at the addresses listed in the preamble.

3. Offers, prices and tariffs

3.1 The offers and prices on the website may differ from the price actually in force at the time of booking. The B&B reserves the right to change prices and/or charge a supplement. The Customer shall be informed at the time of confirmation of the price valid at that time, and that price stated in the confirmation is the binding one.

3.2 All listings on the B&B website (www.royalswans.be) are deemed to be provided in good faith and are always subject to interim changes. The B&B is not bound by obvious errors on its website!

3.3 Prices always exclude costs a possible cancellation and/or travel insurance and any other costs, which shall be borne by the Customer.

4. Conclusion and content of the agreement
4.1 A contract between the B&B and the customer is formed by confirmation of a written or electronic (internet/email) booking of accommodation from the B&B’s current offer. The Customer booking must be of age. If there is availability, it will be confirmed within 72 hours. The B&B reserves the right to refuse a booking without giving reasons.

4.2 After booking and payment, Customer will receive a confirmation of booking by email which serves as proof of agreement. If no email address or a phone number suitable for SMS – messages can be handed over by Customer, a written confirmation will be sent by regular mail, whereby shipping costs will be charged.

4.3 De door de B&B verzonden boekingsbevestigingen bevatten relevante gegevens voor het verblijf in de geboekte B&B accommodatie. In het belang van een goede boeking en ter voorkoming van misverstanden dient de klant direct na ontvangst van de boekingsbevestiging of overeenkomst de gegevens op juistheid en volledigheid te controleren en eventuele onvolledigheden of onjuistheden binnen 24 uur na ontvangst aan de B&B te melden. Bij gebreke van een dergelijke melding binnen de gestelde termijn kan de klant geen beroep doen op de onvolledigheid of onjuistheid van de boekingsbevestiging/overeenkomst.

5. Payment
5.1 Payment of the booking to the B&B is made immediately upon booking by transferring the amount due to a designated bank account number with reference to booking number given by the owner and the guest’s name. The booking can only be confirmed after payment of the amount due. If the payment is not in the owner’s account within the specified time, the owner may accept another booking for this date and room, without the Client having any recourse or claiming compensation.

5.2 In the case of late bookings (within 48 hours of arrival), proof of payment must be delivered to the owner within the hour of booking. If this does not happen, the owner cannot guarantee that the room will be available.

5.3 In the event of full or partial non-payment on the due date, the outstanding amount shall be increased, ipso jure and without notice of default, by an interest rate of 12% per annum from the due date, with a minimum of €125.00, even if an instalment period is granted and without prejudice to the possibilities provided for in article 1244 of the Belgian Civil Code.

5.4 In any case and without prejudice to the above, non-compliance with the payment obligation shall have the effect of suspending the service and making all outstanding balances immediately due and payable. In case of dispute, only the courts of the jurisdiction to which the city of Bruges belongs have jurisdiction.
6. Cancellation and modification
6.1 The Customer is reminded, in accordance with Article L. 121-60 of the Consumer Code, that he does not have a right of withdrawal as provided for in Article L. 121-20-12 of the Consumer Code.

6.2 The Customer is entitled to cancel a booking in writing, without charge, more than 31 days before the date of arrival, unless the stay in the B&B accommodation falls within 31 days of the booking.

6.3 After the expiry of the period mentioned in 6.1, the Customer shall only be entitled to cancel in writing against payment of the fee under a. to c. stated cancellation charges:

a. From 30 days to 15 days before arrival, 50% of the booking fee will be retained, with a minimum of one night;

b. From 14 days to 8 days before the day of arrival, 75% of the total amount will be charged with a minimum of one night;;

c. From 7 days before the day of arrival or in the event of No Show (i.e. in the case of a reservation that has not been canceled but for which the customer has not appeared at the hotel on the reserved day), 100% of the total amount will be charged .

Monies already paid will be deducted from the cancellation fee to be paid.

6.4 Cancellation of a booking by the (main) Customer also counts as cancellation at the expense of fellow Customer(s).

6.5 Cancellation by the B&B: the B&B must provide the customer with an amendment proposal in the form of an alternative offer within 48 hours (2 working days) after serious circumstances have arisen. If this is not possible, the B&B will refund the booking fee paid by the Customer. Weighty circumstances constitute force majeure. Reference is also made here to the force majeure provisions in Art. 8. This obligation shall lapse if the cause of the change is attributable to the Customer.

6.6 All reservations are personal and can under no circumstances be transferred to a third party free of charge or against payment. Any reservation made for others must be made in the name of that third party.

6.7 The B&B charges a €30.00 administration fee for bookings that must be changed at the request of the Customer.