Terms of sale

1. Applicability of General Terms and Conditions
1.1 These general terms and conditions apply to all offers and quotations from, agreements with, supplies and services of the B&B.
Deviating clauses, agreements or arrangements only apply if and insofar as they have been confirmed in writing by the B&B. Verbal agreements and/or promises made by employees of the B&B are valid only if confirmed in writing by authorised employees of the B&B.

1.2 The B&B reserves the right to make changes to these general terms and conditions of sale, or to temporarily or permanently close the website or the online booking section, without prior notice or compensation. Therefore, we invite you to consult them regularly.

1.3 These general terms and conditions apply exclusively to legal relationships between the B&B and Customers, on the one hand, and, on the other, exclusively between the B&B and companies or respectively persons acting in the exercise of their profession.

2. Definitions

For the rest of this document, the terms below have the following meanings:

  • “Receipt Confirmation” means e-mail sent by info@royalswans.be to the Customer to inform him that his reservation has been taken into account, including a summary of his reservation
  • “Reservation Confirmation”: dematerialised document summarising the characteristics of the services reserved by the Customer on the site www.royalswans.be
    The “B&B” means the Bed and Breakfast Royal Swans, with which the Customer has entered into a contract
  • Payment of the reservation amount by the Customer means that the Customer accepts the reservation confirmation, and this has the effect of binding him contractually to the booked B&B.
  • “Customer” means natural person who has the legal capacity to commit to these terms and conditions and acts exclusively for his personal needs.
  • “Sales conditions of the reserved rate”: the valid price on the date selected by the Customer for a room category with or without an option, linked to the payment and cancellation conditions
  • “Reservation Request”: reservation request for rooms in B&B Royal Swans made by the Customer on the website royalswans.be.
  • “Website” means electronic service operated by Royal Swans on the internet and accessible at the addresses listed in the preamble.

3. Offers, prices and tariffs

3.1 The offers and prices on the website may differ from the price actually in force at the time of booking. The B&B reserves the right to change prices and/or charge a supplement. The Customer shall be informed at the time of confirmation of the price valid at that time, and that price stated in the confirmation is the binding one.

3.2 All listings on the B&B website (www.royalswans.be) are deemed to be provided in good faith and are always subject to interim changes. The B&B is not bound by obvious errors on its website!

3.3 Prices always exclude costs a possible cancellation and/or travel insurance and any other costs, which shall be borne by the Customer.

4. Conclusion and content of the agreement
4.1 A contract between the B&B and the customer is formed by confirmation of a written or electronic (internet/email) booking of accommodation from the B&B’s current offer. The Customer booking must be of age. If there is availability, it will be confirmed within 72 hours. The B&B reserves the right to refuse a booking without giving reasons.

4.2 After booking and payment, Customer will receive a confirmation of booking by email which serves as proof of agreement. If no email address or a phone number suitable for SMS – messages can be handed over by Customer, a written confirmation will be sent by regular mail, whereby shipping costs will be charged.

4.3 De door de B&B verzonden boekingsbevestigingen bevatten relevante gegevens voor het verblijf in de geboekte B&B accommodatie. In het belang van een goede boeking en ter voorkoming van misverstanden dient de klant direct na ontvangst van de boekingsbevestiging of overeenkomst de gegevens op juistheid en volledigheid te controleren en eventuele onvolledigheden of onjuistheden binnen 24 uur na ontvangst aan de B&B te melden. Bij gebreke van een dergelijke melding binnen de gestelde termijn kan de klant geen beroep doen op de onvolledigheid of onjuistheid van de boekingsbevestiging/overeenkomst.

5. Payment
5.1 Payment of the booking to the B&B is made immediately upon booking by transferring the amount due to a designated bank account number with reference to booking number given by the owner and the guest’s name. The booking can only be confirmed after payment of the amount due. If the payment is not in the owner’s account within the specified time, the owner may accept another booking for this date and room, without the Client having any recourse or claiming compensation.

5.2 In the case of late bookings (within 48 hours of arrival), proof of payment must be delivered to the owner within the hour of booking. If this does not happen, the owner cannot guarantee that the room will be available.

5.3 In the event of full or partial non-payment on the due date, the outstanding amount shall be increased, ipso jure and without notice of default, by an interest rate of 12% per annum from the due date, with a minimum of €125.00, even if an instalment period is granted and without prejudice to the possibilities provided for in article 1244 of the Belgian Civil Code.

5.4 In any case and without prejudice to the above, non-compliance with the payment obligation shall have the effect of suspending the service and making all outstanding balances immediately due and payable. In case of dispute, only the courts of the jurisdiction to which the city of Bruges belongs have jurisdiction.
6. Cancellation and modification
6.1 The Customer is reminded, in accordance with Article L. 121-60 of the Consumer Code, that he does not have a right of withdrawal as provided for in Article L. 121-20-12 of the Consumer Code.

6.2 The Customer is entitled to cancel a booking in writing, without charge, more than 31 days before the date of arrival, unless the stay in the B&B accommodation falls within 31 days of the booking.

6.3 After the expiry of the period mentioned in 6.1, the Customer shall only be entitled to cancel in writing against payment of the fee under a. to c. stated cancellation charges:

a. From 30 days to 15 days before arrival, 50% of the booking fee will be retained, with a minimum of one night;

b. From 14 days to 8 days before the day of arrival, 75% of the total amount will be charged with a minimum of one night;;

c. From 7 days before the day of arrival or in the event of No Show (i.e. in the case of a reservation that has not been canceled but for which the customer has not appeared at the hotel on the reserved day), 100% of the total amount will be charged .

Monies already paid will be deducted from the cancellation fee to be paid.

6.4 Cancellation of a booking by the (main) Customer also counts as cancellation at the expense of fellow Customer(s).

6.5 Cancellation by the B&B: the B&B must provide the customer with an amendment proposal in the form of an alternative offer within 48 hours (2 working days) after serious circumstances have arisen. If this is not possible, the B&B will refund the booking fee paid by the Customer. Weighty circumstances constitute force majeure. Reference is also made here to the force majeure provisions in Art. 8. This obligation shall lapse if the cause of the change is attributable to the Customer.

6.6 All reservations are personal and can under no circumstances be transferred to a third party free of charge or against payment. Any reservation made for others must be made in the name of that third party.

6.7 The B&B charges a €30.00 administration fee for bookings that must be changed at the request of the Customer.

7. Rights and obligations of the Customer at the accommodation site

7.1 Local law shall always apply to the situation on site in addition to these terms and conditions and the contract. Unless otherwise stipulated by law, these conditions and the user agreement or internal regulations shall prevail. Clients must comply with the house rules, which are visibly posted in each room.

7.2 For arrivals before 16:00 or after 18:00, the Client should contact the owner in advance to discuss the possibilities of an early or late arrival (contact details see website).

7.3 Unless expressly provided otherwise, the Customer must vacate the room by 11:00 am after the last night of their stay. Otherwise, he will be charged an extra night.

7.4 The Client shall behave as a good user and use the B&B accommodation in accordance with the reasonable instructions for use given by the B&B or the owner at the Client’s first request and shall be deemed to have taken cognizance of the house rules present in each room.

7.5 Thus, in the entire B&B both inside and on all all terraces, patios and any other outdoor area, smoking is prohibited and no pets are allowed in the B&B.

7.6 The Customer accepts and undertakes to make reasonable use of the room and common areas of the hotel made available to him. Any kind of behaviour contrary to the principles of safety and/or hygiene, morality and/or public order may lead the Owner to ask the Customer to leave the establishment immediately without any compensation and/or without any refund if the Customer had already paid.

7.7 The customer is legally liable for the goods delivered by him or his fellow customers to the B&B. accommodation or the items therein caused damage. A claim must be reported by the Customer to the owner immediately. Repair and/or replacement costs shall be immediately reimbursed by the Customer to the Owner upon its first request.

7.8 Any item missing from the reserved room and noted by the hotel will be billed directly, i.e. an amount for its value.
Fines equal to the maximum price of the first reserved night will be imposed if the Customer fails to comply with the no smoking policy in their room. 

7.9 The B&B provides free unsupervised common areas such as outdoor terrace and library exclusively for guests, unless otherwise stipulated by the owner. The use of these facilities and their equipment is the full and exclusive responsibility of the Customers who have free access to them, but only during opening hours.
If access is (temporarily) impossible for any reason, the Customer cannot claim any compensation or damages from the Owner.

8. Force majeure
The B&B cannot be held liable to the Customer in the event of non-performance of its obligations due to force majeure. In the event of force majeure, whether of a permanent or temporary nature, the B&B is entitled to terminate or temporarily suspend all or part of the agreement without the Customer being entitled to claim performance and/or compensation. Force majeure includes, but is not limited to: strikes, boycotts, cases of war, attacks, epidemics, disturbances in the energy circuit, in traffic and/or transport, government measures, hacking, bugs, unavailability of computer systems, scarcity of raw materials, natural disasters and furthermore all circumstances, extraordinary weather conditions, death of the owner, unannounced sale and/or occupation of the accommodation by the owner e. d. under which full or partial compliance with the agreement cannot reasonably and fairly be required of the B&B.
9. Liability

9.1 The photos on the website are not contractual. Even if every effort is made to ensure that the photos, graphics and text on the sites to illustrate the respective hotels give as accurate an overview as possible of the services offered by the accommodation, variations may occur, especially due to the change of furniture or possible renovations. The Customer cannot claim any damages in this regard.

9.2 In accordance with the laws and regulations relating to intellectual property rights, the use and/or reproduction of all or part of the elements of the offers on the Royal Swans website is strictly prohibited.

9.3 The B&B cannot be held liable for any loss suffered by the customer or third parties as a result of the stay in the accommodation; the customer indemnifies the B&B against any such claims. The B&B is not liable for disturbances in and around the accommodation such as failures and breakdowns of power and/or water supplies and/or technical installations, construction work not announced or announced in time and changes to access or main roads.

9.4 The customer is legally liable for any damage caused by him or his fellow customers to the B&B accommodation or the items therein. A claim must be reported by the Customer to the owner or manager immediately. Repair or replacement costs shall be immediately reimbursed by the Customer to the owner/manager upon first request.

9.5 The B&B is not responsible for theft, loss and damage of any kind during or as a result of the stay.

9.6 The B&B can only be held liable for loss that is attributable to its gross fault or negligence.

9.7 Notwithstanding the provisions of the previous paragraphs, if and insofar as the B&B is held liable at law under any aspect of the user agreement, its liability is always limited to direct loss and any form of consequential loss is excluded. Furthermore, the liability of the B&B is always limited to the maximum amount that its insurer will pay out in the relevant case.

10. Accessibility for people with wheelchairs

Despite all our efforts, there are exceptions to accessibility due to certain technical limitations. We advise you to contact the B&B prior to booking for detailed information on the options we can offer.
11. Privacy
The B&B will treat all personal data provided to it or becoming known as confidential and will not freely make them available to third parties.
12. Final provision

12.1 Unless otherwise stipulated by rules of international private law, the present conditions are exclusively governed by Belgian law. Non-Belgian Customers are deemed to have agreed to the terms and conditions. In case of dispute, only the courts of the jurisdiction to which the city of Bruges belongs have jurisdiction.

12.2 All disputes arising from the user agreement or these terms and conditions shall be settled in first instance by the competent court in Belgium, insofar as the rules of international private law do not provide otherwise.

12.3 Neither party may assign its rights and obligations to third parties to the extent not otherwise provided in these terms and conditions.

12.4 If and to the extent that any provision in the user agreement and these terms and conditions should prove to be void, the other terms and conditions shall remain in force and the void article shall thus be deemed to have been converted in such a way as to bring it into line with the parties’ apparent intentions.

Brugge, 25 april 2022


Privacy policy

1. Protection of privacy

In accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (General Data Protection Regulation or GDPR) and the law of 30 July 2018 on the protection of privacy in relation to the processing of personal data, B&B Royal Swans is responsible for protecting the privacy of its customers. B&B Royal Swans therefore undertakes to protect and guarantee the confidentiality of all your personal data collected via the website, during contacts you have with us by e-mail, during reservations in one of our establishments, or by any other means.

2. What personal data do we collect?

The personal data collected by B&B Royal Swans is data that can identify you, such as

  • Id:
  • Name, first name, home address, country of residence, passport / identity card number / nationality / date of birth, mother tongue
  • Contact details: E-mail address, phone number
  • Payment details: Credit card number, billing details
  • Booking details: Date and duration of stay, place of stay, products and services consumed
  • 3. When do we collect your personal data?

  • When you register on our website
  • When you subscribe to our newsletters
  • If you contact us in any way to obtain information about our products or services
  • If you use live chat,
  • When you complete satisfaction forms after using our services
  • When you participate in a competition or promotion
  • 4. How do we use your personal data?

    The data collected is used to manage our relationship with you (reservations, information requests, invoicing, etc.) in order to guarantee you the best possible service. It also allows us to offer you a wide range of options that may be of interest to you by personalising our offers. Het stelt ons ook in staat om u een breed scala aan opties aan te bieden die interessant voor u kunnen zijn door onze aanbiedingen te personaliseren. We also use your data to evaluate our services and improve our website and products and services to serve you better, including through customer satisfaction surveys. Some data must be collected and stored to comply with various legal obligations (accounting and taxation, state security, etc.).

    5. Protection of information concerning minors

    Only children over 16 years old can give their consent to the use of their data for purposes other than those necessary and legally required for the follow-up of a reservation in one of our hotels (name, first name, home address, number of identity card or passport). Below this age, any other use of personal data requires the consent of parents or legal guardians.

    6. Transfer of data to third parties

    Data is processed by B&B Royal Swans who handle enquiries and reservations, as well as by necessary subcontractors (hotel and restaurant reservation software) and government agencies when required by law. Your personal data will not be sold or transferred to other companies or to direct subcontractors of B&B Royal Swans, except when necessary for the proper performance of its services or for marketing purposes to promote our own products and services. B&B Royal Swans undertakes to use only subcontractors who comply with the GDPR. B&B Royal Swans does not transfer data outside the European Economic Area (EEA). If we cease operations or our business is transferred to another company, your personal data will be transferred to the buyers of the business. In that case, B&B Royal Swans will inform you of this transfer to the extent possible. We will only disclose personal information when required by law or when we believe in good faith that such disclosure is necessary or desirable under the law to protect or defend the rights or property of our hotels, the site or its users.

    Unless the law requires a different retention period, your personal data will be kept for up to 5 years after the last contact.

    7. Your rights

    Data is processed by B&B Royal Swans who handle enquiries and reservations, as well as by the necessary

  • Right to information If you have any questions or comments, or if you would like more information about the data we process, please address your request to B&B Royal Swans, Karel de Stoutelaan 43, 8000 Bruges or by sending an e-mail to info@royalswans.be. We will reply to you within a maximum of 30 days.
  • Access to data, rectification and deletion You have the right to access your data free of charge at any time, as well as the right to correct, supplement, update or delete all or part of your data from our database by sending an e-mail to info@royalswans.be. Within 30 days of your deletion request, your data will be deleted from our databases, unless we are obliged to keep it for legal or regulatory reasons, or to follow up a booking that has not yet been completed.
  • Right to object and deregistration You can object to the processing of your data for marketing purposes (including profiling) free of charge at any time by sending an e-mail to info@royalswans.be. After receiving your request to unsubscribe, we will not use your data for marketing purposes unless you give your consent again when you make a reservation with us in the future.
  • 8. We protect your personal data

    .B&B Royal Swans makes every effort to ensure the security of the personal data you provide to us. Any personal data you communicate to us will be stored on secure servers accessible only to staff members of B&B Royal Swans who have access rights and are required to keep the information confidential. – Please note: B&B Royal Swans is present on social networks. When using buttons that link to social networks, remember that any information you disclose on social networks becomes public. B&B Royal Swans is not responsible for the use made by social networks of the data you disclose there. Wees daarom altijd voorzichtig met welke persoonlijke informatie u in dit verband aan wie dan ook geeft.

    9. Belgian data protection authorityche data protection authority.

    If you have a question about the use of your personal data or wish to initiate proceedings for a request for mediation or a complaint, please contact the Data Protection Authority, Rue Presse 35, 1000 Brussels 0032 (0)2 274 48 00 0032 (0)2 274 48 35 contact@apd-gba.be https://www.autoriteprotectiondonnees.be/contact

    10. Changes to privacy policycybeleid

    The B&B Royal Swans privacy policy is subject to change. If we decide to change the way we collect, use or share your personal information, you will be notified on our Privacy Policy page. You will then have a choice as to whether or not we collect your information in accordance with the changes, and you can opt out by contacting info@royalswans.be within 30 days of the latest policy update. If you do not opt out, we will assume that you have accepted the new privacy policy.

    11. Cookie management policy

    B&B Royal Swans website configuration does not collect any information from your computer or other means of connection without your intervention. In other words, if you do not voluntarily and intentionally provide us with certain information, we will not know your identity, e-mail address or other identifying information. Our website uses “cookie” technology for its proper functioning.

    What is a Cookie?

    A cookie is a small text file placed on your computer by a website and stored when you visit that website. Cookies are very useful for recognising users of a website, improving their browsing experience and increasing the security of web pages, among other things. In particular, cookies record your IP address, which is needed to surf the internet. An IP address is a number that is automatically assigned to your computer every time you surf the Internet. These cookies do not seek any personal information about you. They offer us no way to contact you. They do not provide us with any means of contacting you neThey do not extract information from your computer in any way.men. By using the website, you consent to the use and storage of certain essential cookies on your computer or mobile device. For the setting of non-essential cookies, your consent is requested when opening the website.

    12. What cookies does our website use?

    Only children over 16 years old can give their consent to the use of their data for purposes other than those necessary and legally required for the follow-up of a reservation in one of our hotels (name, first name, home address, number of identity card or passport). Below this age, any other use of personal data requires the consent of parents or legal guardians.

    12.1 Strictly necessary functional cookies

    These cookies are necessary for the proper functioning and security of the website. They enable you to browse and visit the website and use certain parts of it. They also enable us to provide you with the services you request. Among other things, these cookies allow

  • To navigate between different sections of the website and return to previous pages;
  • To save the language so that you get content in the same language when you navigate to different pages of the website.
  • During the online booking process, especially to store and process items in the shopping cart, and to collect information provided in online forms
  • Filling in forms These cookies do not link IP addresses to your personal data. Outside of browsing the website, these cookies are not used. Deze cookies zijn noodzakelijThese cookies are necessary and always required.st.k en altijd vereist. They are kept only for the duration of navigation on the website.
  • 12.2 Preferred cookies

    These cookies are used to facilitate and analyse the operation of our website and to make its use more pleasant and personalised, in particular by:

  • remembering your language and currency preferences
  • remembering your language and currencyavoiding user preferences for future visitsorpreferences You have the choice to accept or refuse the use of these cookies.
  • 12.3 Statistics cookies

    These cookies allow us to measure audience and compile statistics on website visits by collecting aggregated data on traffic to and interaction with our website in order to improve website navigation, by analysing the number of visits and time spent on our website. You have the choice to accept or refuse the use of these cookies.

    12.4 Marketingcookies

    These cookies are used to display targeted marketing messages.okies These cookies are:

  • set in part by this website
  • partially set by third parties (set by another domain and not this website), specifically for audiovisual services, social media or advertisements accessible on our website. B&B Royal Swans has no control over these third-party cookies. You have the choice to accept or refuse the use of these cookies.
  • 13. Your cookie preferences

    Only children over 16 years old can give their consent to the use of their data for purposes other than those necessary and legally required for the follow-up of a reservation in one of our hotels (name, first name, home address, number of identity card or passport). Below this age, any other use of personal data requires the consent of parents or legal guardians.

    5. Protection of information concerning minors

    If you do not want cookies to be stored on your computer, you can refuse or block the installation of all or some cookies – By indicating your choices when opening the website in the RGPD – Cookie Usage pop-up – By changing your browser settings. How you enable, disable and delete cookies depends on your device and your web browser. Please note that if this happens, your browsing comfort may be reduced and you may be denied access to certain pages of a website. Please note that blocking the installation of cookies on your computer does not remove all advertisements from the websites you visit. Your refusal to accept these cookies only prevents the personalisation of these ads according to your interests, which are determined based on your behaviour on the internet.

    14. More information

    For more information on how cookies work and how to manage them, visit www.youronlinechoices.com.